Frequently Asked Questions

Frequently asked questions about orders & products.

  • How can I track the progress of my order?
  • This is possible only if you used an account to place your order. You can find your order under the "My Orders" heading. This will bring up a table with all your orders listed. The "Status" column shows the progress of your order.

    Did you place your order without an account? You will always receive an order confirmation and a shipping confirmation. This way you can still follow the status of your order, but from a little less close.

  • Can the delivery address of my placed order still change?
  • No, at least not via the Brabantia webshop. To protect your data, an order can no longer be modified. The moment your order is transferred to the carrier, you will receive an e-mail with delivery information from our carrier. You can choose a different delivery address or a different delivery time via this e-mail.

  • Can I view a Brabantia product in the store?
  • You can, but we cannot see which sales unit holds which Brabantia products. To find out which store in your area sells Brabantia products, you can consult our points of sale finder.

    Are you looking for a specific Brabantia product? A Brabantia point of sale probably does not have all Brabantia products in its range, which is why we recommend that you call in advance.

  • Is the product I want to order in stock?
  • When a product is in stock, the green text "In stock" appears on the product detail page. Then you can add the product to your shopping cart. A product is out of stock when you see the red "Out of stock" text, and it is not possible to add the product to your shopping cart.

    We do our best to synchronize our product stocks with our webshop to prevent you from ordering products that are not (yet) in stock.

  • The product I want to order has become more expensive. What should I do?
  • This happens from time to time. Our product prices can change monthly, weekly or even daily. This is done based on various factors such as the market and purchase price.

  • The product I want to order is cheaper somewhere else. What should I do?
  • It is quite possible that a Brabantia product may be cheaper elsewhere. Brabantia does not have a lowest price guarantee. This also means that we cannot do anything about this. We use the suggested retail price.

  • I am an independent (online) reseller. Can I sell Brabantia products?
  • No, we do not work with independent (online) resellers.

  • Is the product I want to order in stock?
  • When a product is in stock, the green text "In stock" appears on the product detail page. Then you can add the product to your shopping cart. A product is out of stock when you see the red "Out of stock" text, and it is not possible to add the product to your shopping cart.

    We do our best to synchronize our product stocks with our webshop to prevent you from ordering products that are not (yet) in stock.

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