Return Policy

Return Policy

At Brabantia UAE, we are committed to providing our customers with high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms below.

1. Return Eligibility

Customers may request a return within 14 days from the date of delivery, provided that:

• The product is unused and in its original condition.
• The product is returned in its original packaging, including all accessories, manuals, tags, and other supplied items.
• The product is not damaged, altered, or used beyond what is reasonably necessary to inspect the product.
• Proof of purchase/order details are available.

Products that have been used, damaged by the customer, or returned without the original packaging may not be eligible for a return, subject to applicable UAE consumer-protection requirements.

2. Damaged, Defective or Incorrect Items

If you receive a product that is:

• Damaged during delivery;
• Defective or faulty;
• Incomplete; or
• Different from the product ordered,

please contact us as soon as possible after receiving the order.

We may request photographs, videos, or other information to assess the issue. Depending on the circumstances, we may arrange a replacement, repair, or refund in accordance with applicable UAE laws and regulations.

3. Change of Mind

If you simply change your mind about your purchase, you may request a return within 14 days of delivery, provided the product remains unused, undamaged, and in its original packaging.

Approved change-of-mind returns may be subject to applicable delivery or collection charges.

4. Return Request Process

To request a return, please contact our customer service team with:

• Order number
• Customer name
• Contact number
• Product name
• Reason for return
• Photos/videos, if the product is damaged or defective

Our team will review the request and provide the return instructions.

Please do not send products back without receiving return instructions from our team.

5. Return Collection

Once your return request is approved, we will advise you of the available return/collection arrangements.

The returned product will be inspected after it is received. The condition of the product and packaging will be checked before the refund or replacement is processed.

6. Refunds

Once the returned product has been received and inspected, we will confirm whether the return qualifies for a refund.

Approved refunds will generally be processed through the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

For eligible returns, the refund will normally cover the amount paid for the returned product. Original delivery charges may be non-refundable unless the return is due to a defective, damaged, incorrect, or incomplete item, or otherwise required by applicable law.

7. Non-Returnable Situations

A return may not be accepted where:

• The product has been used or damaged after delivery by the customer.
• The product is returned without its original packaging where the packaging is necessary to preserve the product's condition or resaleability.
• The return request is made after the applicable return period, except where otherwise required by applicable law.
• The product has been modified or altered by the customer.

These exclusions do not affect any statutory rights relating to defective, damaged, incomplete, or incorrectly supplied products.

8. Promotional and Discounted Products

Products purchased during promotions, clearance sales, or special offers may be subject to specific return conditions communicated at the time of purchase.

Any such conditions will not limit rights that cannot legally be excluded under applicable UAE law.

9. Warranty

Some Brabantia products are covered by a manufacturer's warranty. Warranty periods vary depending on the product.

Warranty claims relating to manufacturing defects will be handled in accordance with the applicable manufacturer's warranty terms.

10. Customer Support

For return or refund assistance, please contact us:

Email: ecom@brabantia.ae
Phone: +971 55 251 4638
Website: brabantia.ae

Showroom:
Al Rais Shopping Centre, Al Mankhool Road, Al Raffa, Dubai, UAE

Our customer service team will assist you with the return process and provide the necessary instructions.

11. Policy Updates

Brabantia UAE reserves the right to update this Return & Refund Policy when necessary. Any updated policy will be published on this page and will apply from the date of publication, subject to applicable UAE laws and regulations.