Privacy Policy

Privacy Policy

At Brabantia UAE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website brabantia.ae and purchase our products online.

1. Information We Collect

When you use our website, place an order, or contact us, we may collect certain information necessary to provide our services.

This information may include:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase details
  • Payment-related information
  • Communication and customer service information
  • Website usage and technical information

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Processing and fulfilling your orders
  • Arranging product delivery
  • Processing payments
  • Providing customer support
  • Managing returns, refunds, and exchanges
  • Communicating with you about your order
  • Improving our website, products, and services
  • Preventing fraud and unauthorized transactions
  • Sending promotional communications where you have agreed to receive them

3. Payment Information

Payments made through our website may be processed by third-party payment service providers. We do not normally store your complete debit or credit card details on our website.

Payment information is handled by the relevant payment service provider according to their security and privacy policies.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website usage, and improve our services.

Cookies may also be used to support website functionality, analytics, and relevant marketing activities.

5. Information Sharing

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers where required to provide our services, such as:

  • Payment service providers
  • Delivery and logistics companies
  • Website hosting and technology providers
  • Customer support service providers
  • Marketing and analytics service providers

We only share information that is reasonably necessary for the relevant service or business purpose.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted through the internet.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order processing, customer service, legal, accounting, and regulatory requirements.

8. Marketing Communications

If you subscribe to our newsletter or agree to receive promotional communications, we may contact you regarding products, offers, promotions, and other updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

10. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

11. Your Privacy Rights

Depending on applicable UAE laws and regulations, you may have rights relating to your personal information, including the right to request access to, correction of, or deletion of certain personal information.

If you would like to make a privacy-related request, please contact us using the details provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable laws and regulations.

Any updated version will be published on this page with the revised effective date where applicable.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Email: ecom@brabantia.ae
Phone: +971 55 251 4638
Website: brabantia.ae

Showroom:
Al Rais Shopping Centre, Al Mankhool Road, Al Raffa, Dubai, UAE

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